Terms & Conditions

Terms & Conditions
Last Updated: October 2026

Welcome to Olivia Anne. These Terms & Conditions govern your use of the Olivia Anne website and your purchase of products through our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions.
Please read them carefully before placing an order.

1. About Olivia Anne
Olivia Anne is an online retail store offering curated stationery, gifts, and gifting products, including products available for personal use, special occasions, and corporate gifting.

Throughout these Terms & Conditions, “Olivia Anne,” “we,” “us,” and “our” refer to Olivia Anne. “You” and “your” refer to the person accessing our website or purchasing our products.

2. Use of Our Website
You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of, restrict, or interfere with the use of the website by others.

You must not:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Copy, reproduce, modify, distribute, or exploit website content without our written permission.
Introduce viruses, malicious code, or other harmful material.
Use automated systems to collect information from the website without authorization.

We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.

3. Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing, colours, dimensions, and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary depending on your device, screen settings, lighting, photography, or manufacturing variations.
We reserve the right to correct errors, update product information, and modify or discontinue products without prior notice.
Product availability may change without notice.

4. Pricing and Taxes
All prices displayed on the website are listed in Canadian dollars (CAD), unless otherwise stated.

Applicable taxes, shipping charges, and other fees will be displayed during the checkout process where applicable.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted and confirmed by us.
In the event of a pricing or product information error, we reserve the right to cancel the affected order and provide a refund for any amount already paid.

5. Orders
Placing an order through our website constitutes an offer to purchase the selected products.
After placing an order, you may receive an order confirmation by email. An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to accept, decline, or cancel an order for reasons including:

Product availability.
Pricing or product information errors.
Suspected fraudulent or unauthorized transactions.
Incorrect customer information.
Shipping restrictions.
Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been processed, we will refund the amount paid for the cancelled order.

6. Payment
Payment must be completed through the payment methods made available during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not knowingly retain complete payment card information. Payment transactions may be processed through third-party payment providers, which may have their own terms and privacy policies.

7. Shipping and Delivery
We will make reasonable efforts to process and ship orders within the timeframe stated on the website or provided at checkout.
Delivery times are estimates and may vary due to:

Carrier delays.
Weather conditions.
Holidays.
High order volumes.
Incorrect or incomplete shipping information.
Circumstances beyond our reasonable control.

Once an order has been handed over to the shipping carrier, delivery may be subject to the carrier's policies and timelines.
Customers are responsible for providing accurate delivery information. Olivia Anne is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout.

8. Returns, Exchanges and Refunds
Our returns, exchanges, and refund procedures are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.
Please review the Return & Refund Policy before placing an order.

Unless otherwise stated in our applicable policy, products may need to meet specific conditions to qualify for a return or exchange, including being unused and in their original condition and packaging.

Certain products may not be eligible for return or exchange due to their nature, personalization, customization, or other applicable restrictions.
Nothing in this section limits any rights you may have under applicable consumer protection laws.

9. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible with your order details and photographs or other information that may help us assess the issue.

We will review the matter and, where appropriate, provide a replacement, refund, exchange, or other suitable resolution in accordance with our policies and applicable law.

10. Corporate Gifting and Custom Orders
Corporate gifting, personalized, customized, or specially prepared orders may be subject to additional terms, pricing, minimum quantities, production timelines, and approval requirements.

Where applicable, these details will be communicated to the customer before the order is finalized.
Customized or personalized products may not be eligible for cancellation, return, or exchange unless the product is defective, damaged, or otherwise required by applicable law.

11. Intellectual Property
All content appearing on the Olivia Anne website, including but not limited to:

Logos
Brand names
Product photographs
Graphics
Illustrations
Text
Website design
Layouts
Product descriptions
Marketing materials

is owned by or licensed to Olivia Anne and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

12. Third-Party Services and Links
Our website may contain links to third-party websites, services, payment providers, shipping providers, or other platforms.
These third-party services are not controlled by Olivia Anne. Your use of third-party services may be subject to their own terms and conditions and privacy policies.

We are not responsible for the content, availability, security, or practices of third-party websites or services.

13. Website Availability
We aim to keep our website available and functioning properly; however, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend, modify, or discontinue portions of the website for maintenance, updates, technical issues, or other operational reasons.

14. Disclaimer
To the extent permitted by applicable law, Olivia Anne does not guarantee that the website or all information contained on it will always be accurate, complete, current, or free from errors.

Product information is provided for general informational and purchasing purposes.
Nothing in these Terms & Conditions excludes or limits any rights, warranties, or protections that cannot legally be excluded or limited under applicable law.

15. Limitation of Liability
To the maximum extent permitted by applicable law, Olivia Anne will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

Our liability will not be limited or excluded where doing so would be prohibited by applicable law.
Nothing in these Terms & Conditions is intended to limit a consumer's rights under applicable consumer protection legislation.

16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Olivia Anne harmless from claims, losses, liabilities, damages, costs, and expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or infringement of another person's rights.

17. Privacy
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through the website.
We encourage you to review the Privacy Policy before using our website or placing an order.

18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, policies, or applicable legal requirements.

The updated version will be posted on this page with the revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law.

19. Governing Law
These Terms & Conditions are governed by the laws applicable in the jurisdiction in which Olivia Anne operates, without regard to conflict-of-law principles.
Any dispute will be subject to the jurisdiction of the applicable courts, except where applicable consumer protection legislation provides otherwise.

20. Contact Us
If you have questions regarding these Terms & Conditions, an order, or our policies, please contact Olivia Anne through the contact information provided on our website.

Olivia Anne
Email: hello@theoliviaanne.com
Website: www.theoliviaanne.com

By using the Olivia Anne website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to any rights and protections provided to you under applicable law.