Refund Policy

Last Updated: October 2026

At Olivia Anne, we want you to be happy with your purchase. If you have an issue with an order, please review the policy below to understand when returns, exchanges, and refunds may be available.

1. Returns
We accept eligible returns within 14 days of delivery.
To be eligible for a return, the item must:

Be unused and in its original condition.
Be in its original packaging, where applicable.
Include any tags, accessories, or other materials supplied with the product.
Not show signs of use, damage, alteration, or wear.

Some products may not be eligible for return due to their nature or because they have been personalized or customized.

2. Non-Returnable Items
The following items are generally not eligible for return or refund unless they arrive damaged, defective, or otherwise qualify for a remedy under applicable law:

Personalized or customized products.
Made-to-order products.
Products that have been used, altered, or damaged after delivery.
Items that cannot reasonably be resold for hygiene or safety reasons.
Gift cards or digital products, where applicable.
Final-sale or clearance items clearly identified as non-returnable at the time of purchase.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

3. How to Request a Return
To request a return, please email hello@theoliviaanne.com within 14 days of receiving your order.
Please include:

Your full name.
Order number.
Item(s) you wish to return.
Reason for the return.
Photographs, if the product is damaged or defective.

We will review your request and provide return instructions if your return is approved.
Please do not send products back without first contacting us and receiving return instructions.

4. Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise requires a remedy under applicable law, the customer may be responsible for the cost of returning an item.
Original shipping charges may not be refundable unless required by applicable law or otherwise stated by Olivia Anne.
If an item was received damaged, defective, or incorrect, please contact us before returning it so that we can determine the appropriate resolution.

5. Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.
The time required for a refund to appear is outside of Olivia Anne's control once the refund has been processed.

6. Partial Refunds
In certain circumstances, a partial refund may be offered where a product has minor damage or an issue that does not justify a full return.
Any partial refund will be determined on a case-by-case basis.

7. Damaged or Defective Products
If your order arrives damaged or defective, please contact us at hello@theoliviaanne.com as soon as reasonably possible.
Please provide:

Your order number.
A description of the issue.
Clear photographs of the product and packaging.

We may offer a replacement, refund, exchange, or another appropriate resolution depending on the circumstances.
Please keep the original packaging until the issue has been resolved, as it may be required for a shipping claim.

8. Incorrect Items
If you receive an item that is different from what you ordered, please contact us at hello@theoliviaanne.com.
We will review the order and, where appropriate, arrange a replacement or refund.

9. Exchanges
Exchanges may be available for eligible products, subject to product availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
Personalized, customized, made-to-order, and final-sale items may not be eligible for exchange unless required by applicable law.

10. Sale and Promotional Items
Products purchased during a sale or promotional event may be subject to additional return conditions.
Any product specifically identified as Final Sale or Non-Returnable at the time of purchase will generally not be eligible for return, except where a refund, replacement, or other remedy is required by applicable law.

11. Corporate and Custom Orders
Corporate gifting orders, bulk orders, personalized products, and custom-made products may be subject to separate return and cancellation terms communicated to the customer before the order is finalized.
Because these products may be prepared specifically for an individual or organization, cancellations or returns may not be available once production has begun, except where required by applicable law.

12. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at hello@theoliviaanne.com.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
Once an order has been processed, customized, or shipped, cancellation may no longer be possible.
If cancellation is approved, any applicable refund will be processed to the original payment method.

13. Consumer Rights
Nothing in this Refund & Return Policy is intended to limit or exclude any rights, warranties, remedies, or protections available to you under applicable consumer protection laws.
Where applicable law provides you with rights that are more favourable than the terms stated in this policy, those legal rights will continue to apply.

14. Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Olivia Anne
Email: hello@theoliviaanne.com
Website: www.theoliviaanne.com

We will do our best to review your request and assist you as quickly as possible.

This Refund & Return Policy may be updated from time to time to reflect changes to our business practices or applicable requirements. Any updates will be posted on this page with a revised “Last Updated” date.