Privacy Policy

WE DO NOT SELL YOUR PERSONAL DATA. Olivia Anne respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect when you visit our website, make a purchase, submit an enquiry, or otherwise interact with us, and how that information may be used and protected.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Email address
Phone number
Billing and shipping address
Order and purchase details
Information submitted through contact, stationery, or corporate gifting enquiry forms
Personalization details provided for custom products or services
Any other information you choose to provide when communicating with us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, referring pages, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfil your orders
Provide personalized stationery, gifting, or related services
Respond to enquiries and customer service requests
Communicate with you regarding your order, project, or enquiry
Process payments and transactions
Improve our website, products, and customer experience
Send marketing or promotional communications where you have provided consent
Maintain the security and proper operation of our website
Comply with applicable legal and regulatory requirements

3. Online Purchases and Payments

When you make a purchase through our website, your payment information may be processed by third-party payment providers. Olivia Anne does not necessarily directly store complete credit or debit card information. Payment providers process payment information according to their own privacy policies and security procedures. We encourage you to review the privacy policies of any applicable payment provider.

4. Custom Stationery and Corporate Gifting Enquiries

If you submit an enquiry regarding personalized stationery, corporate gifting, or another custom service, we may collect information necessary to understand and respond to your request. This may include names, company information, delivery requirements, quantities, personalization details, event information, branding assets, and other information relevant to your project. We use this information primarily to communicate with you, prepare recommendations or quotations, and provide the requested services.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand how visitors use the website, and support analytics, marketing, and e-commerce features. Cookies may include essential cookies required for the website to operate as well as analytics, functionality, or marketing cookies. Depending on your location and applicable law, you may be able to manage or decline certain non-essential cookies through the cookie settings provided on the website or through your browser settings.

6. Third-Party Services

Our website may use third-party platforms and service providers to operate certain features. These may include:

Website hosting and e-commerce platforms
Payment processors
Shipping and fulfilment providers
Analytics services
Email marketing platforms
Customer communication tools
Social media platforms

These third parties may process certain personal information according to their own terms and privacy policies. Our website is built using Wix, which may process website visitor and customer information as part of providing its hosting, e-commerce, analytics, security, and related services.

7. How We Share Information

We do not sell your personal information. We may share information with trusted service providers where reasonably necessary to operate our business, fulfil orders, provide services, process payments, deliver products, maintain our website, or communicate with customers.

We may also disclose information when required by law, regulation, legal process, or government request, or where reasonably necessary to protect our rights, users, or business.

8. Marketing Communications

Where permitted by law, we may send you promotional emails or other marketing communications if you have subscribed or otherwise provided consent.

You may unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting us directly. Transactional communications relating to purchases, enquiries, or services may still be sent where necessary.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide services, maintain appropriate business and financial records, resolve disputes, and comply with legal obligations. Different types of information may be retained for different periods depending on their purpose and applicable legal requirements.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent where processing is based on consent
Object to or restrict certain uses of your information
Request information about how your personal information is used

To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

12. Children's Privacy

Our website and services are not intended for children who are not legally permitted to provide personal information without parental or guardian