Shipping Policy
Last Updated: October 2026
At Olivia Anne, we carefully prepare every order to ensure your products arrive safely and in excellent condition. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed within 2–5 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
During holidays, promotional periods, or periods of unusually high order volume, processing times may be longer. If there is a significant delay, we will make reasonable efforts to notify you.
2. Shipping Times
Estimated delivery times depend on the destination and shipping method selected at checkout.
Typical delivery times are:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days, where available
Delivery estimates begin once your order has been processed and handed over to the shipping carrier.
Please note that these are estimates and are not guaranteed delivery dates.
3. Shipping Charges
Shipping charges are calculated and displayed at checkout based on the delivery address, order size, weight, and shipping method selected.
From time to time, Olivia Anne may offer free shipping promotions or other shipping offers. Any applicable offer and its conditions will be displayed on the website or at checkout.
4. Order Tracking
Where tracking is available, you will receive tracking information by email once your order has been shipped.
Tracking information may take some time to become active after the package has been handed over to the carrier.
Once tracking information has been provided, you may use the carrier's tracking system to monitor your shipment.
5. Delivery Delays
While we do our best to ensure timely delivery, Olivia Anne is not responsible for delays caused by circumstances outside our reasonable control, including:
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Severe weather.
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Natural disasters.
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Carrier delays.
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Holidays and peak shipping periods.
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Transportation disruptions.
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Labour disruptions.
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Incorrect or incomplete delivery information.
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Customs or border delays.
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Other unforeseen circumstances.
If your order is delayed, please contact us and we will do our best to assist.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your shipping address before completing your purchase.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
7. Lost or Stolen Packages
Once an order has been delivered to the address provided at checkout, Olivia Anne cannot be responsible for packages that are subsequently lost or stolen.
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbours, building management, or the delivery carrier.
Please contact us if you require assistance contacting the carrier.
8. Damaged Packages
If your order arrives visibly damaged, please contact us as soon as possible.
We may request photographs of the packaging and damaged products to help us assess the situation and work with the shipping carrier where appropriate.
Please retain the original packaging until the issue has been resolved.
9. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible at:
Please include your order number and details of the issue. We will review the order and work with you to resolve the matter.
10. Corporate and Large Orders
Corporate gifting and large-volume orders may require additional processing and delivery time.
Estimated timelines and shipping arrangements for corporate orders will be communicated separately based on the size, customization requirements, destination, and requested delivery date.
Customers placing large or time-sensitive orders are encouraged to contact us before ordering to confirm available timelines.
11. International Shipping
If international shipping is offered for your order, delivery times and shipping charges may vary depending on the destination.
International customers may be responsible for applicable customs duties, taxes, brokerage fees, or other charges imposed by the destination country.
Olivia Anne is not responsible for delays caused by customs or border authorities.
12. Shipping Restrictions
Certain products may be subject to shipping restrictions based on their size, nature, destination, or applicable laws and carrier requirements.
If we are unable to ship an order to the address provided, we will contact you regarding available options.
13. Changes to Shipping Information
If you need to change your shipping address after placing an order, please contact us as soon as possible at hello@theoliviaanne.com.
We cannot guarantee that shipping information can be changed after an order has been processed or shipped.
14. Contact Us
If you have questions about your shipment or this Shipping Policy, please contact us:
Olivia Anne
Email: hello@theoliviaanne.com
Website: www.theoliviaanne.com
We are happy to assist with questions regarding order processing, delivery, tracking, or shipping issues.
This Shipping Policy may be updated from time to time to reflect changes to our shipping practices, services, or applicable requirements. Any updates will be posted on this page with a revised “Last Updated” date.